Shifting to Telehealth

Many of you know GenerationPMTO offers a telehealth delivery system, developed in 2015 for our implementation site in Vancouver, British Columbia. Click to read more about that program’s success.


When the world started sheltering in place, suddenly there was a need for many practitioners to switch from face-to-face to virtual delivery.

Laura Rains, our Director of Implementation and Training, and her team raced to provide support and training to dozens of practitioners serving hundreds of families. Here’s the rundown on our shift to virtual delivery services:


Oregon – our newest implementation project with its first generation of practitioners still in training. Our first step was to provide small-group Zoom training sessions on how to connect

with families virtually or by telephone, structure the session, bring their considerable process skills to bear, conduct role plays via telehealth, and support-support-support. Our coaching team is providing feedback virtually and in writing, supporting clinicians throughout the state as they support families!



Michigan – a well-established implementation site serving families in Child Mental Health throughout the state. They already had plans to bring Telehealth delivery to their state and when the health crisis hit, they asked to adapt immediately. Laura and Kelly Bryson have been

building on prior work and creating a new 17-session telehealth manual (clinician and parent materials) specific to the needs of Michigan clinicians. Michigan’s state PMTO coordinator, Luann Gray, and state trainer, Alicia Barajas, helped with key sessions and editing throughout the process. Laura met with Michigan’s trainers and coaches to launch the new manual.



Community Training – April Scotton has been providing telehealth training to the Community Training Cohort 2 participants, most recently focusing on how to teach parents virtually to explain a token system to a child.


Community Training – April Scotton has been providing telehealth training to the Community Training Cohort 2 participants, most recently focusing on how to teach parents virtually to explain a token system to a child.










Chile – a new implementation that was planning for two in-person workshops when the pandemic struck. GenPMTO trainers (Laura in Oregon, Nancy Amador and Lupita Ramirez in

Mexico, Ruben Parra-Cardona in Texas) quickly responded by shifting to virtual workshops. Workshop materials were shipped and delivered to the Chileans sheltering at home in Santiago. The Chilean team has responded so well to the shift: mastering technology, keeping families engaged, and preparing for delivering services virtually and the transition back to in-person.


British Columbia – they had it! There were still a few privacy issues regarding working from home to address, but the challenges were quickly overcome and the team is still delivering Confident Parents: Thriving Kids, their PMTO program, to families. In fact, their wait list is growing.


New York City – delivering Parenting Through Change for Reunification to parents in the child welfare system. As the city’s boroughs have been affected so severely, case planners and agency leaders provide support to families, parents and children most in need. Our team of consultants has been reaching out to agencies, providing virtual support and connection to the staff who continue to facilitate parent-child visits, check in on families, and shift to providing Parenting through Change groups via telehealth. During these times, we are reminded that case planners, social workers, and other essential staff in New York City are working on the front lines.


There is a lot of talk about how the world will change now that we have been working virtually. We are inspired about what is possible and also looking forward to the familiarity and warmth of in-person delivery and workshops.



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